Returns & Refund Policy

We offer a 14-day change-of-mind return period. You may request a return within 14 days of receiving your order, provided that:

• The product is unused and in its original condition.
• The product has not been damaged, altered or washed.
• The product is returned in its original packaging, including all original accessories, components and labels.
• The product is in a condition that allows it to be resold.

This 14-day period is a Daily Companions return policy and does not limit any rights you may have under South African consumer law.

To request a return, please contact us at dailycompanionsstore@gmail.com.

Please include:

• Your order number
• Your full name
• The product you wish to return
• The reason for the return
• Photos of the product where applicable

We will provide you with the return instructions once your request has been reviewed.

For a change-of-mind return, the customer is responsible for the cost of returning the product to Daily Companions.

The original delivery fee is also not refundable for a change-of-mind return, unless otherwise required by applicable law.

If the return is due to a product being defective, damaged on arrival or incorrectly supplied, Daily Companions will arrange the appropriate return process in accordance with applicable consumer law.

Please return products to:

Daily Companions
5 Stockenstroom
Graaff-Reinet
South Africa

If your product arrives damaged, defective or is not the product you ordered, please contact us as soon as reasonably possible.

Please provide photographs or video showing the problem where possible.

Your rights under the Consumer Protection Act 68 of 2008 are not affected by this policy.

For hygiene and resale reasons, change-of-mind returns must be unused.

For example, a pet toy that has been chewed, a leash that has been used, or a car hammock that has been installed and used cannot be returned simply because the customer has changed their mind.

This does not affect a customer's statutory rights where the product is defective or otherwise does not comply with applicable consumer law.

Once we receive the returned product, we will inspect it to determine whether it qualifies for a change-of-mind return.

If approved, the applicable refund will be processed using the original payment method where reasonably possible.

The time it takes for the refund to reflect in your account may depend on your bank or payment provider.

If you would prefer to exchange an eligible product rather than receive a refund, please contact us at dailycompanionsstore@gmail.com and we will do our best to assist.

A change-of-mind return may not be accepted where the product:

• Has been used
• Has been chewed or damaged by a pet
• Has been washed or altered
• Is missing accessories or components
• Has been damaged through misuse
• Is no longer in a resalable condition
• Is not returned in its original packaging

These exclusions do not override statutory consumer rights relating to defective or unsafe goods.

Nothing in this policy is intended to exclude, restrict or waive any rights that you have under South African law.

The Consumer Protection Act provides consumers with rights relating to the quality, safety and suitability of goods, including specific remedies for qualifying defective goods.

Certain transactions may also have additional statutory cancellation or cooling-off rights.