Terms of Service

Daily Companions operates this online store and website.

Throughout the site, the terms “we”, “us”, “our” and “Daily Companions” refer to Daily Companions. The terms “you” and “your” refer to the person accessing our website or purchasing products from us.

• Business name: Daily Companions
• Business address: 5 Stockenstroom Street, Graaff-Reinet, South Africa
• Email: dailycompanionsstore@gmail.com

By using our website, you confirm that you are legally capable of entering into a binding agreement.

If you do not agree with these Terms of Service, please do not use our website or purchase products from us.

We make every reasonable effort to ensure that product descriptions, photographs, measurements and specifications displayed on our website are accurate.

However, colours may appear slightly different depending on your device or screen.

Product packaging, colours, designs and specifications may occasionally vary from the images shown on our website where changes are made by the manufacturer or supplier.

We reserve the right to correct errors, inaccuracies or omissions and to update product information at any time.

All prices displayed on our website are in South African Rand (ZAR).

We reserve the right to change product prices at any time without prior notice.

The price charged to you will be the price displayed at the time your order is placed, subject to obvious pricing errors.

Delivery charges will be displayed separately during checkout.

When you place an order through our website, you are making an offer to purchase the products selected.

After placing an order, you will receive an order confirmation.

We reserve the right to cancel an order where:

• A product is unavailable.
• There has been an obvious pricing or listing error.
• Payment has not been successfully received.
• We reasonably suspect fraudulent or unauthorised activity.
• We are unable to fulfil the order for reasons outside our reasonable control.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

Payment must be successfully completed before an order can be processed.

We may use third-party payment providers to process payments.

Daily Companions does not directly store your complete payment-card information where payment processing is handled by a third-party payment provider.

Orders under R1,000: R89.99 delivery fee.

Orders of R1,000 or more: Free delivery, subject to the applicable delivery terms displayed on our website.

Delivery times may vary depending on your location, courier availability, public holidays, weekends and circumstances outside our reasonable control.

Once your order has been dispatched, you may receive tracking information where available.

We are not responsible for delays caused by circumstances outside our reasonable control, including courier delays, severe weather, strikes, natural disasters or other unforeseen events.

Our Returns & Refund Policy forms part of these Terms of Service.

Please review our Returns & Refund Policy before placing an order.

Our return policy does not limit any rights you may have under applicable South African consumer law.

Nothing in these Terms of Service is intended to exclude, restrict or waive any rights that you have under South African law.

Where applicable, the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002 will apply to transactions conducted through our website.

You agree to use our website only for lawful purposes.

You must not:

• Use our website for fraudulent purposes.
• Attempt to gain unauthorised access to our systems.
• Interfere with the operation or security of our website.
• Copy or reproduce our website content for commercial purposes without permission.
• Upload malicious software or code.
• Use our website in a way that could damage Daily Companions or other users.

All content appearing on the Daily Companions website, including our logo, brand name, product photographs, graphics, website design, text, marketing materials and product descriptions, is owned by or licensed to Daily Companions unless otherwise stated.

You may not reproduce, modify, distribute or commercially use our intellectual property without our written permission.

Our website may use third-party services, including payment processors, courier services, analytics providers and other technology providers.

Your use of certain third-party services may also be subject to those providers’ own terms and policies.

We are not responsible for the content, availability or policies of third-party websites or services that we do not control.

Customers are responsible for using our products appropriately and according to any instructions, warnings or limitations provided with the product.

Pet products should be used with appropriate supervision.

Daily Companions is not responsible for damage or injury resulting from improper use, misuse, modification or failure to follow product instructions or warnings, to the extent permitted by applicable law.

Nothing in these Terms excludes liability that cannot legally be excluded under South African law.

We make reasonable efforts to ensure that information on our website is accurate and current.

However, we do not guarantee that every piece of information will always be complete, accurate or free from errors.

We reserve the right to correct errors and update information at any time.

To the maximum extent permitted by applicable law, Daily Companions will not be liable for indirect, incidental or consequential losses arising from the use of our website or products.

Nothing in these Terms of Service limits or excludes any liability that cannot legally be limited or excluded under South African law.

You agree to indemnify Daily Companions, to the extent permitted by law, against claims, losses or expenses arising from your unlawful use of our website or your violation of these Terms of Service.

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use and protect personal information.

We may update these Terms of Service from time to time.

The latest version will always be made available on our website.

Your continued use of our website after changes have been published constitutes acceptance of the updated Terms, to the extent permitted by law.

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes will be dealt with in accordance with applicable South African law.

If you have any questions about these Terms of Service, please contact us:

Daily Companions
5 Stockenstroom Street
Graaff-Reinet, South Africa
dailycompanionsstore@gmail.com